Latest Posts

Call Recording In CRM

CRM is essential in any company, regardless of the product or service that it sells, its size or its business organization. Therefore, the tools that facilitate this management are very….

Social Networks Or Call Center?

Social Networks Or Call Center? It is a common question in many companies when implementing a Customer Service department: Social Networks or Call Center? There is no single correct answer….

E-commerce In Times Of Corona

At the beginning of the pandemic, it looked like online retail would collapse, similar to stationary retail, during the Corona crisis. But the opposite is the case: Corona has given….